Bergzeit does not offer any VAT refund (“Tax-Free Shopping”) for orders delivered outside the EU. This is because no VAT is charged on such orders in the first place, meaning there is nothing that could be refunded afterward. You can also find further details in the Terms & Conditions.
There is no legal obligation for Bergzeit to provide a VAT refund service. Instead, orders shipped to non-EU countries are processed without charging VAT from the start, which removes the need for any refund process.
For You, this means that when Your order is delivered to a non-EU country, You pay no VAT on Your purchase. However, depending on the regulations in Your destination country, You may still have to pay import duties or local taxes when the goods arrive. These potential additional costs are Your responsibility, and no subsequent VAT refund can be claimed from Bergzeit.